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Getting Started
Quick Start GuideHow to searchGiggio Web Enquiry FormSharing Your Availability Calendar
Settings & Customisation
Putting your payment details on InvoicesCustom Email TemplatesTracking Web Form SubmissionsHow to Use a Redirect URL After an Enquiry Form is SubmittedHow to Get Your Giggio Calendar Feed as an ICS File
Clients
How to Set Up Multiple Contacts at the Same CompanyTagging Clients
Events
How to Add an Agency Booking in GiggioPreset Entertainment Options in GiggioPutting Multiple Dates on a ContractOnline Confirmation PagesScheduled EmailsHow to Set Up a Stock Item for Other ServicesMessage: "Sorry. This event is no longer available to be confirmed"Managing Time Zones for BookingsCreating Stock Notes for Events
Invoices & Payments
Adding your VAT number to an invoiceAdding Alternative Client Billing DetailsSetting the Next Invoice NumberHow to Delete an InvoiceMarking an Invoice as PaidCancel an Invoice PaymentHow to Process Part PaymentsSetting Up Card Payments (UK Users)Card Payments: [[pay]] Merge Field Not WorkingHow to Automate Invoices in Giggio
Performers
How to Book Performers and ActsCustom Fields on Performer Records
Reports & Expenses
Overview of the Expenses Section
Help & Troubleshooting
Email Providers’ SMTP SettingsError When Sending EmailsIssues logging In

Message: "Sorry. This event is no longer available to be confirmed"

What causes this message to appear on the Online Confirmation Page?

If you click on an event and this message shows:

"Sorry. This event is no longer available to be confirmed"

This is due to the one of the following reasons:

1) The Job Status is either 'Enquiry' or 'Date Held'. In this case, to get the link to show, you'll need to generate a contract. Simply click 'Generate Contract' in the Contracts section of the Event Page.

In order to show the Online Confirmation page, the Job Status needs to be either:
'Contract Issued':  (Awaiting Confirmation from the Client)
'Confirmed': (The Contract has been Agreed)

2) The Event Record has been deleted in Giggio

3) There is a typo in the link or the link is malformed. If this is the case, since the booking cannot be found, your logo will not show at the top, and instead it will show this image:

Check the link is complete, and try again. Sometimes, email security settings can break links when checking them and cause this to happen.

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