---
title: "Error When Sending Emails"
url: "https://help.getgiggio.com/en/article/error-when-sending-emails"
language: "en"
last_updated: "2026-03-01T18:51:31.000Z"
---

# Error When Sending Emails

Getting a red box when trying to send emails? This article will help.

## Giggio Help: What to Do If Your SMTP Settings Stop Working

  
If you’re suddenly unable to send emails through Giggio, don’t worry — it’s usually a simple fix. Here are the two most common reasons why your SMTP settings might stop working, and what to do about them:

**1\. Your Email Password Has Changed**

This is the most frequent cause. If you’ve recently changed your email password (e.g., for your Gmail, Outlook, or IONOS account), Giggio won’t automatically know that.

What to do:

-   Log in to Giggio.
-   Go to Settings > Email Settings.
-   Re-enter your updated email password in the SMTP Password field.
-   Save your changes.

Once the new password is saved, Giggio should be able to send emails as normal.

**2\. Your Email Provider Is Having Issues**

Sometimes, your email provider (e.g., 123 Reg, Gmail, IONOS) may be experiencing a temporary service outage or blocking connections from third-party apps like Giggio.

What to do:

-   Try sending an email directly through your email provider’s webmail interface.
-   If that doesn’t work, check your provider’s service status page or contact their support.
-   If you’re using two-factor authentication or app-specific passwords, double-check that those settings haven’t changed.

* * *

**Still Not Working?**

If you’ve double-checked your password and your provider seems fine, try the following:

-   Re-check the SMTP host, port, and encryption settings (you can find the correct settings for most providers here).
-   Make sure your internet connection is stable.  
     

* * *

**🆘 Need Help?**

If you need further help, please [open a Support Ticket](https://help.getgiggio.com/en/article/contact-support)