---
title: "Custom Email Templates"
url: "https://help.getgiggio.com/en/article/custom-email-templates"
language: "en"
last_updated: "2026-03-01T18:25:23.436Z"
---

# Custom Email Templates

Create stock emails to save yourself time

Custom email templates in Giggio save you time by letting you send pre-written, personalised emails from various sections of the platform. These templates are perfect for replying to common client questions or automating future communications.

### **What Are Custom Email Templates?**

Custom emails in Giggio:

-   Can be sent from the **Web Enquiry Page**, **Event Page**, or **Client Page**
-   Will merge client and event details automatically using **merge fields** 
-   Are perfect for frequently used messages (e.g. replying to enquiries, providing PLI documents)
-   Can include **attachments**

They also be sent automatically on future dates using the **Scheduled Email** feature.

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### **How to Create a Custom Email Template**

1\. Go to **Settings > Custom Email Templates**

2\. Click **Add New**

3\. Enter the following:

-   **Email Reference**: Internal name (not visible to clients)
-   **Subject Line**: What the recipient will see
-   **Message Body**: Write your email content

Use Merge Fields from the panel to insert client or event details automatically

eg. \[\[first\]\] will insert the first name of the client.

4\. (Optional) To add a file (e.g. a price list), click **Add Attachment**

5\. Click **Save**

Your new template will now appear in the list.

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### **How to Use a Custom Email Template**

-   Go to any **Event record**
-   Click the **Emails** tab.
-   A list of your custom templates will appear.
-   Click on the one you want to send — Giggio will:  
    \- Automatically merge client/event info into the message  
    \- Allow you to edit the message before sending
-   Click **Send**

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### **Summary**

Giggio’s custom email templates help you:

-   Save time replying to common questions
-   Maintain consistent communication
-   Automate future follow-ups using scheduled emails

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If you need further help, please [open a Support Ticket](https://help.getgiggio.com/en/article/contact-support)